Refund policy

IMPORTANT: All returns or exchanges must be notified to contact@palomabarcelo.com in order to be accepted.

Changes

To request a change of size, color or model you have to send us an email to: contact@palomabarcelo.com with the following information:

• Name
  
• Order number
  
• Phone number
  
• Model, color and size purchased
  
• Model, color and size to be replaced
  
• Reason for exchange

In addition, please note the following:

• You have 14 days to request an exchange from the date of delivery of your order.
  
• The first exchange is free of charge. If you order a more expensive model, you will have to pay the difference in price, but the shipping and/or collection of the new pair will still be free of charge.
  
• For subsequent exchanges on the same order, the shipping and/or collection costs will be borne by the customer.

Returns

You have 14 days to request a return from the date of delivery of your order. The cost of the return is at the customer's expense. You have 2 options to do it:

1. You can request that we manage the collection by writing us an email to: contact@palomabarcelo.com. Please note that in this case the cost of the return will be deducted from your refund. This cost depending on your location will be as follows:
   

• United States: 50€ the first pair, 5€ for each additional pair of shoes.

       2. You can send it on your own to our facilities to:

• Paloma Barceló
  
• Leonardo da Vinci Street, 10
  
• 03203 Elche Business Park
• Elche (Alicante) Spain